Privacy policy

3. Privacy Policy

Last updated: [09/29/2026]

RootGlow ("we," "us") operates rootglow.net. This policy explains what information we collect when you visit or buy from our store, how we use it, and the choices you have.

Information we collect

Order information: name, shipping and billing address, email, phone number (if provided), and the items you buy. Payment card details are collected and processed by Shopify Payments; we never see or store your full card number.
Account information: if you create an account, your login details and order history.
Device and usage information: when you browse the site, we automatically receive your IP address, browser type, time zone, pages viewed, and how you arrived at the site, collected through cookies and similar technologies.
Communications: anything you send us by email or through the contact form.

How we use it

To process and ship your order and send you order confirmations, tracking updates, and receipts.
To answer your questions and handle returns or refunds.
To screen orders for fraud.
To improve the store — understanding which pages and products people look at.
With your consent, to send occasional emails about new products or offers. You can unsubscribe at any time using the link in any email.

Who we share it with

We share information only as needed to run the store:

Shopify, which hosts our store and processes payments. Shopify's privacy policy: https://www.shopify.com/legal/privacy
Fulfillment partners and shipping carriers, who receive your name, shipping address, and the items ordered so they can pack and deliver your package. Our products ship from supplier warehouses, some of which are located outside the United States, so your shipping details may be transferred internationally for the sole purpose of delivering your order.
Order management software (DSers) that routes orders to our fulfillment partners.
Analytics and advertising tools (such as Google Analytics or Meta Pixel), if we use them, which collect device and usage data.
Law enforcement or regulators when required by law.

We do not sell your personal information.

We use cookies to keep your cart, remember your preferences, and understand site traffic. You can block cookies in your browser settings, though the checkout may not work without essential cookies. US residents can also use the "Your Privacy Choices" link in the footer to opt out of any data sharing for targeted advertising.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain uses. Email us at ayersecommerce123@gmail.com and we'll respond within 30 days. California residents have additional rights under the CCPA, including the right to know what information we collect and to request deletion; we do not discriminate against anyone who exercises these rights.

Data retention

We keep order records for as long as needed for tax, accounting, and warranty purposes (generally 7 years), then delete or anonymize them.

Children

The store is not directed at children under 13 and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The "last updated" date at the top will change when we do.

Contact

RootGlow · New Jersey, USA · ayersecommerce123@gmail.com