Refund policy

30-Day Guarantee

We want you to be happy with what you ordered. If anything arrives damaged, defective, or isn't what you expected, email us at ayersecommerce123@gmail.com within 30 days of delivery with your order number and a photo, and we'll take care of it.

Damaged or defective items

If your item arrives broken, cracked, missing parts, or doesn't work as described, we'll send a free replacement or issue a full refund — your choice. You don't need to ship anything back. Please email a photo of the item and the packaging within 30 days of delivery.

Wrong item or wrong size received

Email us with a photo and we'll ship the correct item at no cost. You can keep or donate the item you received.

Changed your mind

Unused items in their original packaging can be returned within 30 days of delivery for a refund of the purchase price. Return shipping is the customer's responsibility. Email us first — we'll approve the return and give you the return address. Refunds are issued once the item is received. Items that have been used, potted, or filled with water or soil can't be returned unless they are defective.

Non-returnable items

• Items marked "final sale"

• Gift cards

• Used or soiled items (planters that have held soil or water) unless defective

Refund timing

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Cancellations

You can cancel for a full refund by emailing us within 12 hours of placing your order. After that, the order is usually already being processed and will need to be handled as a return once it arrives.

Late or lost packages

If tracking shows no movement for 10 business days, or your order hasn't arrived within 25 business days of the ship date, contact us. We'll send a replacement or refund you in full.

Questions

ayersecommerce123@gmail.com — we reply within one business day.